Refund Policy

Email support@hadidhorizon.com with your order number and the reason for the return. We reply with instructions and, if the item is damaged, faulty or not what you ordered, a prepaid return label. Report damage within 48 hours of delivery. See our Shipping & Returns page for the 30-day window and what condition an item needs to be in to qualify. Opened earbuds and headphones cannot be returned unless they are defective.

Once your return arrives at our Sheridan warehouse, we check it against the original order — that it is the item sent, unused, and includes everything it shipped with.

We issue the refund within two business days of your return passing inspection. How long it then takes to appear depends on your bank, card issuer or PayPal account.

Refunds are issued to the original payment method used for the order. We do not issue refunds as store credit, cash, or to a different card or account than the one charged.

If you pay by bank transfer, we send the refund by bank transfer to the account the payment came from. Your bank may charge a fee to receive it, which we cannot refund.

A partial refund may apply if a returned item shows signs of use, is missing an accessory, cable or manual it shipped with, or is returned outside its original packaging. We tell you the reduced amount before the refund is issued and why.

A return that is empty-handed on required parts, or shows damage that happened after delivery, may be declined and sent back to you instead of refunded.

On a change-of-mind return — the item is not defective and is not what we sent, you just no longer want it — the original shipping charge on that order is not refunded. Only the product price is. If the return is because of our error or a damaged or faulty item, the full amount including original shipping is refunded.

Email support@hadidhorizon.com as soon as possible if you want to cancel an order. If it has not yet shipped, we cancel it and refund the full amount charged to the original payment method. Once a tracking number has been issued, the order is with the carrier and needs to be returned instead — see How to Start a Refund above.

If we cancel an order or a line item because stock ran out or a pricing or listing error is caught before the order ships, we refund the full amount for that item — including its share of shipping if it was the only item on the order — automatically, without you needing to ask.

If something is wrong with an order, email support@hadidhorizon.com before filing a chargeback with your bank — most issues are resolved faster this way, and a refund we issue directly reaches you sooner than a bank dispute does. A chargeback filed without contacting us first can delay the resolution while the claim moves through your bank.

Questions about a refund can go to support@hadidhorizon.com or to Hadid Horizon LLC, 30 N Gould St, Ste R, Sheridan, WY 82801.