Shipping & Returns

Orders placed before 2pm ET on business days ship the same day. Orders placed after 2pm ET, or on a weekend or federal holiday, ship the next business day. We do not process or ship on weekends.

Within the United States, shipping is a flat $6.99, and free on orders totaling $75 or more after any discount is applied. International orders ship at a flat rate set for each destination and do not qualify for free shipping. The rate is shown in your cart and again at checkout before you pay — there is no separate handling fee.

We ship to addresses in the United States and internationally. The countries we ship to are the ones offered in the country list at checkout; if your destination is not listed, we cannot ship there.

We do accept internationally issued cards at checkout.

Delivery time depends on the carrier and your address. International delivery times vary by destination, and your country may charge import duties or taxes on delivery, which are not included in our prices. Carrier estimates are not a guarantee — weather, high shipping volume around holidays, customs checks and carrier delays outside our control can add time.

We email your tracking number as soon as the shipping label is created, which can be before the carrier has scanned the parcel. If the tracking link shows no movement for a day or two right after it is issued, that is normal; it updates once the carrier picks the parcel up.

If tracking has not updated in five business days, or shows the package as delivered but it has not arrived, email support@hadidhorizon.com with your order number. We open a trace with the carrier, which typically takes up to 15 business days to resolve. If the carrier confirms the package is lost, we send a replacement or a full refund, whichever you prefer, at no extra cost to you.

We ship to the address exactly as you enter it at checkout. Double-check the street number, apartment or suite, and ZIP code before you pay. If a package is delayed, returned to us, or delivered to the wrong place because of an error in the address you provided, reshipping is at your cost — email us as soon as you notice and we will do what we can before the label is created.

You have 30 days from the delivery date to return an item. To qualify, it must be unused, in its original packaging, with any accessories, manuals included. Email support@hadidhorizon.com with your order number to start a return — see our Refund Policy for what happens after we receive it.

If an item arrived damaged, faulty, or is not what you ordered, we cover return shipping and send a prepaid label.

For a change-of-mind return — you no longer want the item and it is not defective — return shipping is your cost, and the original shipping charge on that order is not refunded.

A small number of items cannot be returned once opened, for hygiene and safety reasons:

• Earbuds, headphones and any item that contacts the ear once the seal is broken, unless the item is defective.

Non-returnable items are also noted on the product page itself.

If an item arrives damaged or does not work, email support@hadidhorizon.com within 48 hours of delivery with your order number and a photo of the damage. We do not require you to ship it back before we act — we send a prepaid return label along with a replacement or a full refund, whichever you prefer.

We do not process direct exchanges. To swap an item for a different color or product, return the original under the terms above and place a new order for the item you want — this gets the replacement moving without waiting for the return to arrive first.

Questions about a shipment or a return can go to support@hadidhorizon.com or to Hadid Horizon LLC, 30 N Gould St, Ste R, Sheridan, WY 82801.